Refund and Returns Policy
At Maria Extensions, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a transparent and fair return and refund process to ensure your peace of mind.
Returns Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery.
- Products must be unused, unworn, and in their original packaging.
- Hair must not be altered in any way (no washing, dyeing, cutting, brushing, or installing).
- A valid proof of purchase or order confirmation is required.
Non-Returnable Items
- Custom orders (e.g., specially colored or sized wigs)
- Opened or tampered products
- Clearance or final sale items
Return Process
- Contact our support team at support@mariaextensions.com within 14 days of receiving your order.
- Include your order number, reason for return, and photos if necessary.
- Once approved, we will provide you with a return shipping address.
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Please note that shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a defective or incorrect product, please contact us immediately with photos. We will resolve the issue by offering a replacement or full refund at no extra cost.
Maria Extensions reserves the right to refuse returns that do not meet our return policy criteria.
For questions, contact us at: 📧 support@mariaextensions.com